Thank you for posting your query in Microsoft Community forums. From the issue description, I see that you are unable to play games and also need to turn on Direct Features. I can imagine the inconvenience you have experienced. We are here to help and guide you in the right direction. This issue may occur if Graphics Driver is not updates or if graphics acceleration is turned off. Method 1: You may try to install latest graphics card driver from the manufacturer website and check if it helps.
Method 2: If the issue persists, you may also turn on graphics acceleration and check if it helps. Click on Appearance and Personalization and click Personalization. Now click Display Settings. Click Display Settings , and then click Advanced Settings. Click the Troubleshoot tab, and then click Change Settings. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. Move the Hardware Acceleration slider to Full. Let us know the status of the issue after performing the troubleshooting steps.
If you need any further assistance or information regarding the issue with DirectX , I will be glad to help you. DirectDraw or Direct3D option is unavailable. This can be beneficial to other community members reading the thread. Office Office Exchange Server.
Not an IT pro? Windows Client. Sign in. United States English. Ask a question. Quick access. Search related threads. Remove From My Forums. Answered by:. If either of these lines shows a Disabled status, click Enable for that line. If multiple video adapters are installed in your computer, repeat step 2 for each Display tab in the DirectX Diagnostic Tool.
Note You may receive the following error message during installation: The software you are installing has not passed Windows Logo testing to verify its compatibility with this version of Windows.
Tell me why this testing is important. For more information, click the following article number to view the article in the Microsoft Knowledge Base: You cannot install some updates or programs If the issue continues to occur, go to the next method. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
If the issue continues to occur, go to the next method. Method 5: Restart the computer by using a clean startup procedure When you start Microsoft Windows, typically there are several programs that start automatically and run in the background that may interfere with the game. These programs may include antivirus and system utility programs.
When you perform a clean startup procedure, you prevent these programs from starting automatically. To restart the computer by using a clean startup procedure, click the following article number to view the article in the Microsoft Knowledge Base: For more information or to view steps for other operating systems, click the following article number to view the article in the Microsoft Knowledge Base: Perform a Clean Startup to determine whether background programs are interfering with your games or programs If the issue continues to occur, go to the next method.
On the Tools menu, click Remote Desktop Sharing. Click to clear the Enable Remote Desktop Sharing on this computer check box. Click OK. Close NetMeeting. On the Settings tab, click Advanced, and then click the Troubleshoot tab. Click to clear the Enable Write Combining check box. Click OK, and then click OK again.
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